Disappointed with my Motorola KRZR

Motorola KRZRI have to say that I’m a bit disappointed with my cell phone, a Motorola KRZR. This is the second one that I have had since I received it in April. The problem that I have with the phone is ringtones. Here’s the problem that I’m having. Let’s say that for my main ringtone, I select Ringtone A. Now let’s say that I would would like to make Ringtone B for you. I go under the Contacts and edit your information and give you Ringtone B. Well, it didn’t work on the first phone I had (plus I had another problem with it). After $50 through insurance and a new phone, the problem was the same on this phone as well. There was a software upgrade available. I had them flash the phone and install the upgrade. It worked in the store and it worked a couple of times once I got home. But now, the problem is the same as before: only Ringtone A will work, regardless of what ringtone I selected. So now I get to call insurance again tomorrow and see what they’ll do about it. Who knows, it may be a defective phone. But two phones in a row?…